Customer Reviews
Average Customer Review
(52 customer reviews) 29 of 30 people found the following review helpful
Great Big Monitor,
June 7, 2009 S. Law "nasshorn" (West Point, UT USA) - See all my reviews
This review is from: Samsung 2433BW 24-Inch LCD Monitor (Electronics)
This will be very short because I just bought it yesterday and set it up last night. Samsung must have heard the complaints on the stand because connecting the stand consisted of lining up three little pins and tightening a wingnut type screw. Very simple. We'll watch and see how it holds up, though I have no reason to think it won't be fine. On my computer (Windows XP Pro) the screen opened up when I first turned it on and a small window opened in the middle and told me I was not set to the optimum resolution (1920 X 1200) and after about a half minute the screen went blank. I finally read the quick set up guide after doing this twice and it says you have to fix that -reset your resolution- before it goes blank the third time or it's too late. I don't know what happens if you don't - does it go blank permanently and you have to return it or what? Anyway, I reset my resolution and am very happy with it. For the past 3 or 4 years I've had a 19" monitor that I thought was okay...Read more
24 of 25 people found the following review helpful
good monitor horrible stand install,
December 13, 2008 Tell Draper "telldraper_dot_com" (Illinois, USA) - See all my reviews
This review is from: Samsung 2433BW 24-Inch LCD Monitor (Electronics)
Like others have said, installation of the stand is a joke. The instructions consists of a drawing showing the two stand pieces fitting together and then snapping into the monitor base. What they don't show is a 250 lb man struggling and putting all his weight on the stand to snap it in. The Samsung engineering dept really blew it! With that said, once I got on line and searched out some tips, I was able to get it together. Basically, you'll need to lubricate both the stand and the rubber gasket on the monitor. Armor All, or some other PLASTIC SAFE (not Vaseline) lubricant will work. You need to put the monitor topside down on the carpeting and use your feet and knees or another set of hands to support it. Then tilt the stand a bit forward and use your weight to exert pressure (lots of it) while rotating it back up. I had to try it a few times, each time adding more weight. I was afraid I was going to crack the monitor, or lose grip of it and fall on the darn thing...Read more
34 of 39 people found the following review helpful
Bad batch of monitors - horrible customer service,
July 14, 2009 M. S. Clark (Portland, OR USA) - See all my reviews
This review is from: Samsung 2433BW 24-Inch LCD Monitor (Electronics)
BUYER BEWARE!!! SAMSUNG HAS THE WORST CUSTOMER SERVICE IN THE INDUSTRY. I purchased this monitor in August 2008 and within 3 months it had a bright pink line going down the middle of it. I was 4 days past the 3 month warranty so Samsung would only give me a refurbished monitor. The replacement arrived and the on/off and menu buttons only worked intermittently. Within in another month the same pink line had developed down the middle of the second monitor. I called Samsung again and was told they couldn't replace it for a month because they were out of replacements and wouldn't give me a new monitor as a replacement. I requested a refund. It took them 3 weeks to send me the paper work to return the faulty monitor. I sent it back and after hearing nothing about my refund for another month I called them. They acknowledged that they had received the monitor three weeks prior. It turns out they don't automatically issue the refund as they said they would. The customer has to call to set the...Read more